Here are some of the most common questions we get before customers place an order.
If you’re wondering about something that’s not listed below, feel free to reach out to us at support@haulmart.com.au — we’re happy to help!
- All
- Ordering & Shipping
- Products & Orders
- Payments & Promotions
- Returns & Support
Need Help?
If you need help right away, click the button below to chat live with one of our Customer Support team members.
If we’re offline, just send us an email — we’ll get back to you within 24–36 hours!
Ordering & Shipping
We currently ship to all locations within Australia.
Most orders arrive within 2-5 business days. You’ll receive tracking once it ships.
The standard shipping fee is $39. All orders $99+ are entitled to free shipping
Yes! Once your order ships, we’ll send you a tracking number via email.
At the moment, we only offer standard shipping, but we’re working on express options!
Not yet. Haulmart currently delivers only within Australia.
Products & Orders
Orders are processed quickly, but if you contact us within 2 hours of purchase, we’ll try our best to accommodate changes.
We’re sorry! Please contact our support team with a photo, and we’ll sort it right away.
You can join the waitlist on the product page, and we’ll notify you as soon as it’s back.
Not at this time — but it’s on our roadmap!
Payments & Promotions
We accept Visa, Mastercard, American Express & PayPal.
Absolutely. All transactions are encrypted and processed securely.
Sorry, not at the moment.
Only one discount code can be used per order.
We don’t currently offer price matching, but our prices are always competitive!
Returns & Support
You can return most items within 30 days of delivery for a refund or exchange.
Visit our Return and Refund page or contact support with your order number to begin.
Please email us with photos within 48 hours of delivery, and we’ll make it right.
Reach us at support@haulmart.com.au — we usually reply within 24 hours!